This Privacy Policy explains how Body and Mind K9 LLC, doing business as BAMK9 ("BAMK9," "we," "us," or "our"), collects, uses, and protects your information when you visit our website, apply for or use our dog training services, attend our classes or events, or communicate with us.
Who we are
BAMK9 is a dog training business based in Long Beach, California. If you have questions about this policy, you can reach us at [email protected].
Information we collect
Information you give us
- Contact details: your name, email address, phone number, and ZIP code.
- Information about your dog: your dog's name, breed, age, photos, behavior, training history, bite history, and training goals.
- Application answers: your responses to our training application, including your goals, lifestyle, and comfort with training tools.
- Waivers and signatures: your agreement to our waivers and your electronic signature when you RSVP for classes or events.
- Messages: anything you send us through forms, email, text, or social media.
- Payment information: payments are handled by third-party payment processors, including Affirm. We do not store full credit card numbers on our systems.
Information collected automatically
When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device type, pages you visit, how long you stay, and how you arrived at our site. This is collected through cookies and similar technologies.
Information from others
We may receive information from third parties, such as confirmation of financing approval from Affirm, or interactions with our social media accounts.
How we use your information
- To review applications and recommend the right program for you and your dog
- To schedule and provide training sessions, classes, events, and program support
- To communicate with you about appointments, class updates, schedule changes, and your dog's training
- To process payments and manage billing
- To send newsletters, updates, and promotional messages, if you've agreed to receive them
- To keep our classes and events safe, including tracking waivers and vaccination confirmations
- To improve our website, services, and marketing
- To comply with legal obligations and protect our rights
Text messages (SMS)
If you check a consent box on one of our forms, you agree to receive text messages from Body and Mind K9 LLC at the phone number you provided. Depending on what you agreed to, these may include appointment reminders, class and event updates, scheduling messages, training support, and promotional offers.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of purchasing any service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you contact us, apply, or sign up for a class or event, you may be added to our email newsletter. Every newsletter includes an unsubscribe link, and you can opt out at any time. We'll still send you messages related to services you've booked.
Cookies, analytics, and advertising
We may use cookies, analytics tools, and advertising technologies, such as Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our website, measure the results of our marketing, and show our ads to people who may be interested in our services.
You can control cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, and manage ad preferences through your Google and Meta account settings.
Some browsers offer a "Do Not Track" setting. Because there is no common standard for how to respond to these signals, our website does not currently respond to them.
How we share information
We do not sell your personal information. We only share it in these situations:
- Service providers: companies that help us run our business, such as our website, scheduling, CRM, email, and text messaging platform, our online client community (Skool), and payment processors including Affirm. They may only use your information to provide services to us.
- Our team: the BAMK9 trainers working with you and your dog.
- Legal reasons: when required by law, or to protect the safety, rights, or property of BAMK9, our clients, or others.
- Business changes: if BAMK9 is involved in a merger, sale, or transfer of the business, your information may be transferred as part of that transaction.
Photos and video
We often photograph and film training sessions, classes, and events, and may share them on our website and social media, as described in our waivers and Terms of Service. If you'd rather not appear in our content, let your trainer know, and we'll do our best to keep you out of it.
How long we keep information
We keep your information as long as needed to provide our services, maintain records of waivers and training, meet legal and tax requirements, and resolve disputes. When we no longer need it, we delete it or make it anonymous.
How we protect information
We use reasonable safeguards to protect your information, and we rely on established service providers with their own security measures. No system is completely secure, so we can't guarantee absolute security.
Your choices and rights
- Access and updates: you can ask us what information we have about you, or ask us to correct it.
- Deletion: you can ask us to delete your information, unless we need to keep it for legal reasons, such as signed waivers.
- Marketing: you can unsubscribe from emails at any time, or reply STOP to texts.
California residents may have additional rights under California law, including the right to know what personal information we collect and how we share it. To make any request, email [email protected]. We'll respond within a reasonable time and may need to verify your identity first.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. Minors may attend classes and events only with a parent or guardian, who provides any required information and agreements on their behalf.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Significant changes may also be shared by email or on our website.
Contact us
Body and Mind K9 LLC (BAMK9)
Long Beach, California
[email protected]